Complaints / Appreciations / Feedback
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Bharat Bank is committed to providing you with excellent service. If you have any complaints or suggestions, please follow the structured resolution process outlined below.
Lodge Complaint at Your Branch
Your first point of contact is always your home branch. Our branch officials are trained to address and resolve your concerns promptly.
- Contact the Deputy Branch Head or Branch Head directly.
- Use the Complaint / Suggestion Box available at each branch.
- Record your complaint in the Complaint Register maintained at the branch.
Escalate via Website or Email
If your complaint remains unresolved at the branch level, or you are not satisfied with the response, you may escalate online.
- Lodge a complaint via the Bank's official website.
- Send an email directly to the feedback address.
- You will receive a unique complaint reference number for tracking.
Contact the Principal Nodal Officer
If your complaint is still unresolved after Steps 1 and 2, you may escalate directly to the Bank's Principal Nodal Officer for resolution within 7 days.
Ms. Naina M. Salian — Principal Nodal Officer
Designated officer for escalated complaint resolution
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Address
Bharat Co-operative Bank (Mumbai) Ltd.
4th Floor, Brijwasi Estate, Opp. Udyog Bhavan, Sonawala Road, Goregaon (East), Mumbai – 400 063
Tel: 022 48247 800
Additional Department Contacts
Bank is at your service and would like to help you serve better. You can reach out to below officials:
| Name | Telephone No. | Email ID |
|---|---|---|
| Mr. Ravindra Kunder Mangaluru Office - Loan related queries | 0820-2525620 | bcbsouthern@bharatbank.bank.in |
| Mr. Muralidhar Kotian Bengaluru Office — Loan Related Queries | 080-22127203 | k.h.road@bharatbank.bank.in |
| Mr. Purnesh Karkera Mumbai Office — Loan Related Queries | 022-62849318 | credit@bharatbank.bank.in |
| Ms. Leena Dev Pujary Mumbai Office — Forex Related Queries | 022 6189 0242 | ibd@bharatbank.bank.in |
Reserve Bank of India – Banking Ombudsman
If after completing Steps 1, 2, and 3 the issue remains unresolved, or if you have not received any response within 30 days of lodging your complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.